1. Who we are
Runeword Technology Services (trading as Runeword Technology) is a UK-based software and technology business. We design and provide software products, development services, integrations, automation and technical support.
2. Information we collect
We may collect your name, email address, company details, project details and any other information you choose to provide when contacting us. We may also collect basic technical information such as browser details, IP address and security logs where necessary to operate and protect the website.
3. How we use information
We use your information to respond to enquiries, provide requested services, improve our website, maintain security, and manage our business relationship with you. We do not sell your personal data.
4. Lawful bases
When you ask us about a product or project, we generally use the information you provide to take steps at your request before entering into a contract, or for our legitimate interests in responding to enquiries. We may also process information to comply with legal obligations or to keep our website and services secure. The appropriate lawful basis depends on the specific purpose.
5. Sharing
We may share information with trusted service providers where required to operate our business and website, such as hosting, email or infrastructure providers. We may also disclose information where required by law or to protect our legitimate interests.
6. Cookies
The contact form uses a temporary session cookie to protect submissions and remember form security information. This is used for the form's operation, not for advertising. Other hosting or security-related technical cookies may be used where necessary. If we introduce optional analytics or marketing cookies, we will explain those separately and request consent where required.
7. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, supporting services, maintaining records and meeting legal obligations.
8. Security
We take reasonable technical and organisational steps to protect personal information, but no internet-based system can be guaranteed as completely secure.
9. Your rights
Subject to applicable law and any exceptions, you may have the right to access, correct, erase or restrict the use of your personal data, object to certain processing, or ask for data portability. You can contact us about a request using the form below. If you are concerned about how we handle your information, you may also complain to the UK's Information Commissioner's Office.
10. Contact us
If you have questions about this privacy policy or how your data is handled, please contact us here.